Cancellation Policy For The Israel Store

Cancellation Policy

We want cancelling an order to be simple and fair. This page summarises your options. Full details are in our Refund Policy, and nothing here limits your legal rights as a consumer.

Before your order ships

Contact us at team@theisraelstore.com with your order number. If the order has not shipped yet, we cancel it and refund you in full to your original payment method.

After your order ships

You can return the item within 30 days of receiving it under our Refund Policy. Customers in Israel can also cancel within 14 days under the Consumer Protection Law, 1981, section 14C, and customers in the European Union can withdraw within 14 days of receipt without giving a reason.

The fastest way to cancel is our Withdraw from contract form.

Costs

On a change of mind return, return shipping is paid by the customer, and the original shipping cost is not refunded except where the law requires it (for example, EU customers receive back the original standard delivery cost). We never deduct more than the law where you live allows.

Items that cannot be returned

Items made to order or personalised for you
Perishable goods such as food
Personal care products once the seal has been opened

Damaged, faulty or wrong items

Please tell us as soon as you can at team@theisraelstore.com. We will repair, replace or refund the item at no cost to you. Reporting quickly helps us resolve it fast, but your legal rights for faulty goods are not lost if you report later.

Refund timeline

Refunds are processed within 7 to 10 business days after we receive the returned item, and within the time the law requires where that is shorter. Your bank or payment provider may take extra time.