Answers to the questions shoppers ask most about The Israel Store (theisraelstore.com). Each answer comes from our store policies and guides, which are linked below.
About the Store
What is The Israel Store?
The Israel Store is an online shop for gifts from Israel, Judaica and pro Israel apparel. Our catalog has more than 400 products and we ship to the United States and worldwide. Read Our Story.
Who runs The Israel Store?
The store was founded by Hananya Naftali, an Israeli content creator and public commentator who served eight years on Prime Minister Benjamin Netanyahu's digital media team. The store is run from Israel.
Is The Israel Store a legitimate store?
Yes. The Israel Store is an Israeli owned business with published shipping, refund and privacy policies, a business details page, and verified customer reviews collected by Judge.me. You can read positive and negative reviews on our customer reviews page.
Products and Origin
Are all products made in Israel?
No. Products described as made in Israel are bought from Israeli manufacturers and producers. These include tallitot from Talitnia, Masik Aloni honey and olive oil, anointing oils made by Ein Gedi Cosmetics, and our shofars, olive wood pieces, ceramic plates, coins and watches handmade in Israel. Our apparel, mugs, posters and phone cases carry designs created by The Israel Store and are printed to order outside Israel.
How can I tell where a product is made?
Each product page states where the item comes from. If a product page does not say an item is made in Israel, it is not part of our Made in Israel range. Browse the full Made in Israel collection and the list of Israeli makers we buy from.
Does my purchase support Israel?
Made in Israel products put part of what you pay into Israeli businesses. Designed products support an Israeli owned business. The Israel Store does not pledge a fixed percentage of sales to a charity. Details are on How Your Purchase Supports Israel.
Do you sell ritual items for Jewish practice?
Yes. Our Judaica collection includes mezuzahs, menorahs, tallitot, kippot and shofars. If you need a specific certification for a ritual item, email team@theisraelstore.com with the product name before you order and we will tell you what the item includes.
How do I care for olive wood, shofars, jewelry or a tallit?
See our product care and materials guide.
Shipping and Delivery
Do you ship to the United States?
Yes. Orders are processed within 1 to 3 business days and delivery in the United States usually takes 5 to 10 business days. Products in our US warehouse collection ship from within the United States.
Where do orders ship from?
Orders are fulfilled from our network of warehouses and fulfillment partners, including a warehouse in the United States. The location depends on the product and on your delivery address.
Do you ship internationally?
Yes. International delivery usually takes 7 to 21 business days.
Will I pay customs duties?
Some countries charge customs duties or import taxes. Where these apply, the customer pays them, and the amount is set by your local customs authority.
Returns, Cancellations and Support
Can I return an item?
Yes. You have 30 days after you receive an item to request a return. Customers in the European Union and Israel also have a legal right to cancel within 14 days. See our refund policy and shipping, customs and returns guide.
What if my item arrives damaged or wrong?
Contact us and we will repair, replace or refund the item at no cost to you, and we cover the return shipping.
Can I cancel my order?
Yes. Orders that have not shipped yet are cancelled with a full refund. See our cancellation policy.
Do watches have a warranty?
Yes. Our watches come with an 18 month limited warranty covering manufacturing defects. See the Watch Warranty Policy.
How do I contact The Israel Store?
Email team@theisraelstore.com and include your order number, or use our contact page. Our website chat is answered first by an AI assistant, and you can ask for a person at any time.
Choosing a Gift
How do I find the right gift?
Use our Israel Gift Finder to shop by occasion and recipient, including gifts for pastors, bar and bat mitzvah gifts, wedding gifts and Hanukkah gifts.
